As a professional, you have almost certainly heard of Key Performance Indicators—the quantifiable metrics that prove whether or not you’re performing successfully within your role. While the terminology is commonly used in the working world, it is not well understood. For many roles, KPIs are vague or (even worse) completely undefined. Without clear, agreed upon KPIs, your chances of success are greatly diminished. After all, you can’t exceed expectations if you don’t even know what those expectations are!
However, with well-established KPIs, you will have a roadmap for success and verifiable metrics to prove your achievements. Every professional, no matter what role they’re in, needs KPIs. Whether or not you have them already, this training will help you better understand their purpose and leverage them productively.
In this session, you’ll learn…
- How KPIs support you as a professional and help you achieve your career goals
- Strategies to define the right KPIs and get buy in from your leaders
- How to use KPIs, even if your work is highly subjective—and why it’s especially important for you! (NOTE: This applies specifically to administrative/support professionals)
- Simple tools to track KPIs and evaluate performance over time